Privacy Policy

Last updated: July 2026

A legal disclaimer

At Luce & Earth, your privacy matters. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our services, book a retreat, subscribe to updates or work with us.

Luce & Earth is a UK-based creative design and retreat business offering graphic design, brand and website support, creative wellness retreats, workshops and related services.

Who we are

This website is operated by Luce & Earth.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Email: hello@luceandearth.com
Website: www.luceandearth.com

What personal information we collect

We may collect and process the following types of personal information:

Your name
Your email address
Your phone number, if provided
Your business name or website details, if relevant
Information you share through enquiry forms, booking forms or email
Retreat booking details, preferences or requirements you choose to share
Payment or invoice information, where applicable
Marketing preferences, such as whether you have opted in to receive emails
Website usage information, such as pages visited, device type and general analytics data
Any other information you choose to send to us

If you attend a retreat or event, we may also collect information needed to support your booking, such as dietary requirements, access needs or emergency contact details. We will only ask for information that is relevant and necessary.

How we collect your information

We may collect personal information when you:

Visit our website
Complete a contact, enquiry or booking form
Subscribe to our mailing list
Email or message us directly
Book a service, retreat, workshop or consultation
Interact with us on social media
Take part in a retreat, event or creative session
Use cookies or similar technologies on our website

How we use your personal information

We use your personal information to:

Respond to enquiries
Provide quotes, proposals and information about our services
Manage bookings for retreats, workshops or events
Deliver design, branding, website or creative services
Send service-related updates
Process payments, invoices and booking administration
Understand how people use our website
Improve our website, services and customer experience
Send marketing emails, only where we have the appropriate permission to do so
Meet legal, accounting or regulatory obligations

Our lawful basis for using your information

Under UK data protection law, we need a lawful basis to use your personal information. Depending on the situation, we may rely on:

Contract
When we need your information to provide a service, manage a booking, prepare a proposal or complete work you have requested.

Consent
When you have opted in to receive marketing emails or have given clear permission for a specific use of your information.

Legitimate interests
When we use your information in a way that is reasonable and expected, such as responding to enquiries, managing client relationships, improving our website or keeping business records.

Legal obligation
When we need to keep certain records for tax, accounting, legal or regulatory reasons.

Marketing emails

We will only send marketing emails where we have the appropriate permission to do so, or where we are otherwise allowed under applicable law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties.

Cookies and website analytics

Our website may use cookies and similar technologies to help the site work properly, improve user experience and understand how visitors use the website.

Cookies may collect information such as your device type, browser, pages visited and how you interact with the site.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can usually manage or disable cookies through your browser settings.

Who we share your information with

We may share your personal information with trusted service providers who help us run our business and website. This may include:

Website hosting and website platform providers
Email marketing platforms
Payment processors
Accountants or bookkeepers
Booking, scheduling or admin systems
Retreat venues, facilitators or service providers where needed to deliver your booking
Professional advisers, where necessary

We only share information where it is necessary and appropriate. We expect third-party service providers to keep your information secure and to only use it for the agreed purpose.

International transfers

Some of the tools or platforms we use may store or process information outside the UK. Where this happens, we aim to ensure appropriate safeguards are in place to protect your personal information in line with UK data protection law.

How long we keep your information

We only keep your personal information for as long as necessary for the purpose it was collected.

For example:

Enquiry information may be kept for a reasonable period so we can follow up and manage potential work.
Client and booking records may be kept for business, tax and legal reasons.
Marketing information will be kept until you unsubscribe or ask us to remove it.
Retreat-related information such as dietary or access requirements will only be kept for as long as needed to safely and properly deliver the retreat, unless we are legally required to keep it for longer.

When information is no longer needed, we will securely delete or anonymise it.

How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website, email system or online platform can be guaranteed to be completely secure. Please take care when sharing sensitive information online.

Your data protection rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

Access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information in certain circumstances
Ask us to restrict how we use your information
Object to certain types of processing
Withdraw consent where we rely on consent
Ask for your information to be transferred to another organisation in certain circumstances

You also have the right to object to your personal information being used for direct marketing.

To exercise any of these rights, please contact us using the details above.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection matters.

Links to other websites

Our website may contain links to other websites, including social media platforms or third-party booking/payment tools. We are not responsible for the privacy practices or content of those websites. We recommend reading their privacy policies before sharing personal information with them.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

The latest version will always be published on this page.